Market Basket
Market Basket Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Market Basket has 3.0 star rating based on 78 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Convenience, Great food, Low pricing for some items.
Cons: Bad and rude customer service, Bad produce prices keep going up seems like every other day, Staff lacks customer service skills.Recent recommendations regarding this business are as follows: "go to shaws or hannoford just down the road and fire some of the workers at the somersworth nh market basket", "look for english speaking person if you cant find something", "Do not buy a milkshake or smoothie!", "Let higher management know what you think.", "Don’t use the bathrooms".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Market Basket has 3.0 star rating based on 78 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Convenience, Great food, Low pricing for some items.
Cons: Bad and rude customer service, Bad produce prices keep going up seems like every other day, Staff lacks customer service skills.Recent recommendations regarding this business are as follows: "go to shaws or hannoford just down the road and fire some of the workers at the somersworth nh market basket", "look for english speaking person if you cant find something", "Do not buy a milkshake or smoothie!", "Let higher management know what you think.", "Don’t use the bathrooms".
Most users want Market Basket to offer a solution to their issues.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUp set customer
- Fire some of the workers there
Preferred solution: Apology
User's recommendation: go to shaws or hannoford just down the road and fire some of the workers at the somersworth nh market basket
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAll FAT Pork roast
- Constantly getting spoiled produce or fatty fatty meats
Preferred solution: I want a gift card or something because this isn't the first time this has happened. I purchase produce and that comes all slimy half of the time too. I'm getting fed up with it all. For the prices on items these days these issues shouldn't be happening
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Nashua, New HampshireMaggots in blender! Store 43 (Sommerset Plaza)
- Treats their employees poorly
- Poor management
- Bad payment
Preferred solution: The store to properly clean their store, better sanitation and to treat their employees with more respect.
User's recommendation: Do not buy a milkshake or smoothie!
Complaint about inaccurate food labels
Preferred solution: Corrected food labels! This is dangerous for those with food allergies
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lowell, MassachusettsDisgusting
Preferred solution: Complaint
User's recommendation: Don’t use the bathrooms
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Attleboro, MassachusettsWish to submit a formal complaint Pizza Kitchen staff 1200 Newport ave 02703 location
I have been shopping this Market Basket location for approximately 15 years and without question it had become my favorite grocery store. I never had a bad word to say about Market Basket and never inquired any issues ordering a Pizza or slices during business hours.
In The past 4-5 months on 3 occasions just shortly after 8pm I Took the drive to Market Basket and staff had already closed the Pizza area and refused to bake a pie even when the Manager on duty informed them that they are to work until 9pm. To which the staff responded they close at 8pm so they could be done cleaning by 9pm. The most recent incident was Saturday, February 3rd @8:10 pm. I arrived to find the Pizza Kitchen closed and staff ignored myself and 2 others that wanted to order Pizza.
The Manager on duty name Brandon was informed. Brandon did his best to assist but staff was insubordinate and in my opinion blatantly disrespectful to Brandon and refused to bake a pie citing they close at 8pm. There was a young lady that had just arrived, citing she works overnight cleaning but would bake the pie. I thanked her but refused because I didn't think it fair for her to have to do someone else job.
Wish I could recall her name for she should be commended. The remainder of that kitchen staff needs training regarding customer servicer, job performance,professionalism, cordial and social interactions and Supervision for they was very disrespectful to their Manager telling him what they are going to do and not do and what time they close. It was sad and disappointing to see staff that obviously did not want to work and could not wait to vacant the premises even while still on the clock. I also felt for the Manager Brandon who could do nothing with his unruly staff and had other things to tend to.
The Manager Brandon said the Pizza Kitchen closes at 9pm the staff said 8pm.
A Closing Time or last order time should be CLEARLY POSTED to avoid confusion for customers and staff. In closing, for me to drive to Market Basket, arrive within reasonable time of closing and be denied service by your staff was horrendence,and appalling to say the least and not to mention the inconvenience, the disrespect and disregard to my time and energy to drive out to your place of business and be treated in such a fashion.
Preferred solution: Better efficiently trained staff and Clear verification/notification of Pizza Kitchen closing times.
Kitchen
Kitchen excellent prices. Management and most staff rude incompetent or both.
If you get someone good lucky day but next week they'll be gone. Today Rochester NH. Ordered 2 rotisserie turkey breast. Used to bye all the time staff charged wasn't reliable been buying from shaws had to tell them internal temp 170 when done only had to once staff doesn't change.
Today MKB way over cooked very dry total waste. Back to shaws . Tobad love MKB has to be Management or company policy problem when I picked up very rude service I dared to ask employee doing nothing to hand to me from.
Behind counter. Guess she felt it wasn't her job but that of the 2 ignoring everyone because they have hard time handling 1 task.
No one speaks english!
User's recommendation: look for english speaking person if you cant find something
We have been customers of MK for over 15 yrs. We only shop at your stores both the Shrewsbury and Hudson stores. It is very kind of you to hire diverse groups of people.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Reseda, CaliforniaBad experience with your employee jim
Dear sr or madam,
I would like you to know i live in Manchester, NH but i do shopping very often at your store in Hooksett ,#66
On 12/10/23 i needed just few things including one bunch of kale and there the price was $0.89 and at cash register ring $1,99 and i told to the young lady was different price on the floor, and she call to her shift line boss Jim to came to delete the kale i was upset because one price on the floor and different at cash register. Your employee Jim came and offended she bothered him and then i try it to explain to him on the floor he have wrong prices, he was rude and ignorant with me and the young lady .
I would like to hear from you.
Thanks,
Sincerely,
Maria,
User's recommendation: The manager in charge he/her to be an exemple for employees and show more respect for there's customers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Reseda, CaliforniaBad experience with your employee jim
Dear Sr or Madam,
I would like you to know i live in Manchester, NH but i do shopping very often at your store in Hooksett ,#66
On 12/10/23 i needed just few things including one bunch of kale and there the price was $0.89 and at cash register ring $1,99 and i told to the young lady was different price on the floor, and she call to her shift line boss Jim to came to delete the kale i was upset because one price on the floor and different at cash register. Your employee Jim came and offended she bothered him and then i try it to explain to him on the floor he have wrong prices, he was rude and ignorant with me and the young lady .
I would like to hear from you.
Thank you!
Sincerely,
Maria,
User's recommendation: Who's in charge on the shift to be an example for employees and show more respect for customers.
No longer a customer of Markey Basket. I now pay a little more, but survive the shopping trip.
I have stopped shopping at Market Basket in Hanover MA because of all the chaos in the store. Customers and employees almost using the shopping carts like a weapon.
The aisles are always blocked because they stock the shelves during open hours.
You cant see whats on the shelf in back of the huge stacks of boxes waiting to be put on the shelves.
This is all actually dangerous because in an emergency it would be difficult to get out of that store quickly.
A lot of the employees claim not to speak English, some of them ask you to wait while they go and get someone who can. I dont fault them but maybe the folks higher up could encourage them to learn English so in time they could get better jobs there and shopping would be easier for the customers who are keeping MB in business.
User's recommendation: Let higher management know what you think..
Dinners not available
Bad experience with your employee jim
Dear sr or madam,
I would like you to know i live in Manchester, NH but i do shopping very often at your store in Hooksett ,#66
On 12/10/23 i needed just few things including one bunch of kale and there the price was $0.89 and at cash register ring $1,99 and i told to the young lady was different price on the floor, and she call to her shift line boss Jim to came to delete the kale i was upset because one price on the floor and different at cash register. Your employee Jim came and offended she bothered him and then i try it to explain to him on the floor he have wrong prices, he was rude and ignorant with me and the young lady .
I would like to hear from you.
Just in case you need the transaction number:
Trx: 400483 term:18 store:066
Cashier: 0660270- Elyssa B
Sincerely,
Maria,
Gift card
Horrible treatment of staff!
I have shopped at Market Basket Store #44 for the last five years. Prior to that my family and I shopped at the Chelmsford store.
For the last few months, I have noticed how rudely the help was spoken to while doing their job on the floor. I worked in retail management for years before my retirement. No employee should be treated so disrepectfully. while customers are in the store.
Someone needs to have a chat with the assistant manager, Mr Morris. The man has issues. You feel so bad for these people to have to put up with him. Alot of my neighbors have stopped going to this store due to comments they have heard.
I just wanted to advise you of the situation. JCM
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